Return Policy & Procedure
Return Policy & Procedure
Ultimately, The Chair Store wants our customers to be happy. We are people, just like you, and we want to work WITH you, not against you. We see this policy as flexible and not set in stone, and we will work with you to come to an amicable solution in the unfortunate event that you are dissatisfied with your purchase. However, listed as follows is the way our returns process normally works.
Step 1: Contact Us
Let us know what the problem is. Please call 800.883.1423 or e-mail us at customerservice@thechairstore.com within 30 days of your order date to alert us to an issue with your purchase. We will want to ask questions like: Is your product defective in some way? Did you order something incorrect? Is the product simply no longer wanted or necessary? Once your product is determined to be eligible for a return, we will issue you an RMA number and a return address. Please do not return the product without this authorization.
Step 2: What is the nature of the return?
For defective product(s): If you have contacted us, and we have determined that your product suffers from a manufacturing defect or was damaged in transit, we will replace your product or refund your purchase at no additional cost to you. It’s important to keep your original box and packing materials. In most cases, The Chair Store will issue a return label to you while simultaneously shipping out your replacement product, so you can place the return label on the shipping carton that contains the damaged or defective product, get it shipped out, and get the return started before the replacement product arrives. Once that return label is affixed to the carton, let us know, and we will work with you to schedule a shipping carrier to pick the package up from your location. Alternatively, you can also take the shipment to the corresponding carrier’s pickup location if it is convenient for you.
For non-defective product(s): If you have contacted us, and we have determined that your product is not defective, you are still eligible for returns, exchanges, or refunds. However, these types of returns are not necessarily free-of-charge. The Chair Store will accept returns only for AS-NEW, RESTOCKABLE items. There is no restocking fee. For exchanges, you are responsible for the charges of shipping the product back to us, but The Chair Store will cover the cost of shipping your new product to you (up to the cost of the original shipping charges). The Chair Store reserves the right to choose the shipping method for your replacement item that is both economical for us and fair to you. In almost all cases, this means that your new product will ship with standard ground service. As an example, let’s say you buy a canvas set in one color and then decide that you would rather have a different color. After obtaining authorization to exchange your canvas set, you would be responsible for paying the fees to ship it back to us. Upon receipt of your unwanted canvas set, we would then select a method of shipment and get your new canvas set on its way to you.
Other Details About Returns
Aside from defective products, sales of personalized items are final and are not returnable.
Shipping costs from your original order are non-refundable. In the event that you are due a refund after an order return (or a partial refund after an item exchange), please note that the shipping costs will not be refunded. Also, please note that if you are exchanging your items for other products that have higher shipping rates you will be responsible for the difference in freight between your original order and your exchange shipment. As an example, if you return an 18″ chair (original flat-rate shipping cost of $20) in exchange for a 30″ chair (original flat-rate shipping cost of $30), The Chair Store will cover $20 of the cost to ship your new 30″ chair, and you will be responsible for the remaining $10.
The Chair Store strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
Manufacturer restrictions on returns do apply in some cases.
If shipping cartons arrive with noticeable damage, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier’s delivery record in order for The Chair Store to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify The Chair Store immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify The Chair Store of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage and will fall under all current manufacturer restrictions.
The Chair Store reserves the right to authorize product returns beyond 30 days from the invoice date. Final discretion with authorization of returns, exchanges, or refunds falls to The Chair Store. We may be flexible with these policies as we see fit.
After 30 days, your product may still be covered under the manufacturer’s warranties. Contact us and we will help you determine if your product is eligible for coverage.
We have no control over the shipping carriers. If your product arrives later than we said it would due to a delay in transit, we empathize with you, but The Chair Store will not be held liable and reserves the right to offer no recourse.
PLEASE READ THESE TERMS AND CONDITIONS OF USE (“USER AGREEMENT”) VERY CAREFULLY.
TERMS AND CONDITION OF USE
BY VISITING, BROWSING, SHOPPING, ACCESSING OR OTHERWISE USING THIS WEB SITE (THE “SITE”) OPERATED BY TheChairStore.com YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Important Information About This Legal Contract
You agree to this User Agreement, and all of its terms and conditions, by visiting, browsing, shopping, accessing or otherwise using the Site. These terms and conditions are subject to change without prior notice at any time, in TheChairStore.com’s sole discretion. By visiting, browsing, shopping, accessing or otherwise using the Site after a change has been posted to the Site, the Customer accepts that change. Customers should check this User Agreement and the Privacy Pledge frequently
Acceptance of Contract Terms
This User Agreement, and all of its terms and conditions, constitute a legal contract between you and TheChairStore.com (References to “you” or “your” shall relate to a customer of TheChairStore.com or other party that visits, browses, shops, accesses or otherwise uses the Site (the “Customer”); references to “TheChairStore.com” shall relate to TheChairStore.com and its affiliates.) By visiting, browsing, shopping, accessing or otherwise using this site (“Site”), you acknowledge that you have read, understood, and agree to be bound by this User Agreement and comply with all applicable laws and regulations, including U.S. export and re-export control laws and regulations. If you do not agree to this User Agreement, as it may be changed by TheChairStore.com from time to time, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States copyright law and international treaties. This Site is controlled and operated by TheChairStore.com from its offices within the United States. TheChairStore.com makes no representation that materials in the Site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is not authorized. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
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Limitation of Liability
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TheChairStore.com BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF TheChairStore.com OR A TheChairStore.com AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Arbitration
By accessing the Site and using the information therein available and/or by purchasing any products or services made available through this Site, you agree with TheChairStore.com, its service providers, agents, employees, successors, assigns, affiliates, parents, subsidiaries and any content provider or offer or of goods or services on this Site or through any other associated activity, that ANY CLAIM OR DISPUTE UNDER THE USER AGREEMENT AND ANY CLAIM OR DISPUTE THAT YOU MAY HAVE AGAINST ANY OF THESE PERSONS OR ENTITIES, WHETHER RELATED TO THE DESCRIBED TRANSACTIONS OR OTHERWISE, INCLUDING THE ENFORCEABILITY OF THIS ARBITRATION AGREEMENT, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION under the Code of Procedure of ARBITRATION-FORUM.COM (the “Code”) in effect at the time the claim is filed. The Code is available at http://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this User Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in Sparta, TN. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration.
Privacy
Please review our Privacy Notice, which also governs your visit to this Site.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Site only with a parent or guardian. TheChairStore.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Communications to TheChairStore.com
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Copyright Complaints
If you believe that your work has been copied in a way that constitutes copyright infringement, please contact:
TheChairStore.com
394 Sewell Drive
Sparta TN, 38583
Phone: 800.883.1423
Email: Sales@TheChairStore.com
Disagreement with These Terms and Conditions
If you disagree with any of the terms and conditions of this User Agreement, please do not visit, browse, shop, access or otherwise use this Site.
TheChairStore.com Terms and Conditions of Sale
PLEASE READ THESE TERMS AND CONDITIONS OF SALE (“SALE AGREEMENT”) VERY CAREFULLY.
THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH TheChairStore.com. IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).
Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and TheChairStore.com. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to “you” or “your” shall relate to the Customer; references to “TheChairStore.com” shall relate to TheChairStore.com and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.
This Sale Agreement constitutes the entire agreement between the Customer and TheChairStore.com relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by TheChairStore.com. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting TheChairStore.com at the address provided below.
In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.
Governing Law
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF TN, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF THE FEDERAL OR STATE COURTS LOCATED IN WHITE COUNTY, TN FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.
Title; Risk of Loss
Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by TheChairStore.com is TheChairStore.com’s responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer’s responsibility. Title to software will remain with the applicable licensor(s).
Export Sales
If goods herein being purchased are being purchased for purposes of export, the Customer must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void for goods exported outside the United States. The Customer should inquire further regarding any questions. Any and all liability is only for the products purchased.
General Legal Disclaimer
TheChairStore.com HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY TheChairStore.com IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER’S WARRANTY, IF ANY.
Internet Disclaimer
Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions.
56K Disclaimer
56K modems are capable of 56Kbps downloads, however, current regulations limit download speed to 53Kbps.
Third-Party Product and Y2K Disclaimer
All products sold by TheChairStore.com are third party products and are subject to the warranties and representations of the applicable manufacturers, including but not limited to Y2K compliance. Accordingly, TheChairStore.com makes no representation or warranty with respect to the Y2K compliance of products sold.
Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, TheChairStore.com reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome!
While TheChairStore.com uses reasonable efforts to include accurate and up-to-date information on the Site, TheChairStore.com makes no warranties or representations as to the Site’s accuracy. TheChairStore.com assumes no liability or responsibility for any errors or omissions in the content on the Site.
Limitation of Liability
TheChairStore.com WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. TheChairStore.com WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, TheChairStore.com IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT.
Arbitration
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) arising from or relating to this Sale Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Sale Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Sale Agreement), TheChairStore.com’s advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under the Code of Procedure of ARBITRATION-FORUM.COM (the “Code”) in effect at the time the claim is filed. The Code is available at http://www.arbitration-forum.com or can be obtained by calling 1-800-753-9448. Notwithstanding any choice of law provision included in this Sale Agreement, this arbitration agreement is subject to the Federal Arbitration Act (9 U.S.C. §§ 1-16) and the New York Convention on the Enforcement of Arbitration Awards (9 U.S.C. §§ 201-208 or as codified in the jurisdiction where enforcement of the award is sought). Hearings shall be held as provided by the Code and if any In-person Hearing is required, it shall be held in Sparta, TN. Judgment on the award rendered by the arbitrator(s) may be entered by any court having jurisdiction. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration.
Orders; Payment Terms; Interest; Taxes
Orders are not binding upon TheChairStore.com until accepted by TheChairStore.com. Terms of payment are within TheChairStore.com’s sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. TheChairStore.com may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.
Freight Policy
Shipping and handling charges on all orders vary; contact your TheChairStore.com account manager for our most current and competitive rates, options and shipping specials. For the Customer’s protection, we ship only to the verified billing address of the Customer’s credit card. In some circumstances, international shipping may be available. Call for details.